Terms & Conditions

Last updated: 13 September 2026

Last Amended: 13 September 2026

THE FOLLOWING SETS FORTH THE TERMS AND CONDITIONS UNDER WHICH PRANIC UNIVERSE SERVICES ("PRANIC UNIVERSE" OR "PRANICUNIVERSE.COM" OR "WE" OR "OUR") OFFERS YOU ACCESS TO OUR SERVICES.

WELCOME! WHEN USING PRANIC UNIVERSE SERVICES, YOU ("MEMBER" OR "YOU" OR "YOUR") AGREE TO THE TERMS AND CONDITIONS DESCRIBED HEREIN ("TERMS OF SERVICE").

ACCEPTANCE OF TERMS: PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SERVICES PROVIDED BY PRANICUNIVERSE.COM VIA OUR WEBSITE (CURRENTLY LOCATED AT WWW.PRANICUNIVERSE.COM). BY CLICKING "I AGREE" BUTTON, YOU SIGNIFY THAT YOU AGREE WITH THESE TERMS.

THESE TERMS MAY BE AMENDED BY PRANIC UNIVERSE AT ANY TIME IN OUR DISCRETION BY POSTING THE AMENDED TERMS ON OUR WEBSITE. IF YOU BECAME A MEMBER PRIOR TO POSTING OF AMENDED TERMS, THE AMENDED TERMS SHALL AUTOMATICALLY BE EFFECTIVE 30 DAYS AFTER THEY ARE INITIALLY POSTED. YOUR CONTINUED USE AFTER SUCH AMENDMENT SHALL SIGNIFY YOUR ACCEPTANCE.

1. Description of Pranic Universe

PRANIC UNIVERSE provides astrological, spiritual, pranic healing content, reports, data, telephone and email consultations, chat consultations ("Content") via World Wide Web, electronic mail. Although portions of Content may be viewed simply by visiting the site (the "Free Services" and "Paid Service"), in order to access personalized zone and/or receive additional Content and services (the "Paid Services"), You may need to register as a member. The Free Services and Paid Services are collectively referred as "Services." In consideration for the Paid Services, Member agrees to: (1) provide current, complete, and accurate information as prompted and (2) maintain and update this information. All information that We request and You provide on original sign-up, and all updates thereto, are referred as "Registration Data." Many Services and Content are provided by third party suppliers and not by Pranic Universe.

2. Member Eligibility

The Services are available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, the Services are not permitted to be used by minors (under age of 18) or temporarily or indefinitely suspended members. In addition, Pranic Universe does not permit use by residents (a) of any jurisdiction that may prohibit our Services or (b) of any country prohibited by law, regulation, treaty or administrative act from entering into trade relations. If you do not qualify, please do not use the Services.

3. Member Registration Data

Upon registration, including Your provision of Registration Data, You will receive a Pranic Universe identification ("YOUR EMAIL ID") and a password. You are entirely responsible if You do not maintain confidentiality of Your EMAIL ID and password. You are responsible for all uses of Your account, whether or not actually or expressly authorized by you. You may change Your password by following instructions on Website. You agree that Your account, EMAIL ID, and password may not be transferred or sold to another party. You agree to immediately notify Pranic Universe of any unauthorized use of Your account or any other breach of security.

4. Our Access to Your Account

In order to ensure that Pranic Universe is able to provide high quality services, respond to customer needs, and comply with laws, You hereby consent to Pranic Universe employees and agents being able to access Your account and records on a case-by-case basis to investigate complaints or other allegations or suspected abuse.

5. Modification to Services; Breach; Termination

Pranic Universe may modify or discontinue (in whole or in part) the Services or Your account with us, with or without notice, for any reason without liability to You. Without limiting the foregoing, We reserve the right to terminate Your account immediately (a) if We are unable to verify or authenticate Your Registration Data, (b) if We believe that Your actions may cause legal liability for You, Pranic Universe, or other users, or (c) if We believe You have (i) provided false Registration Data, (ii) interfered with other users or administration of Services, or (iii) violated these Terms or our Privacy Policy.

6. Privacy Policy

Privacy is very important to us, and as such, Our Privacy Policy, as it may be updated from time to time, available on the Website, is incorporated into these Terms by this reference. We may amend Our Privacy Policy from time to time pursuant to terms for amending this Terms of Service.

7. Refund & Cancellation Policy

Comprehensive Return & Cancellation Policy for Services

Refund will be considered only if customer mails us at support@pranicuniverse.com within 2 hours of payment and no service is availed. No refund after expiry of two hours from time of payment.
No refund shall be provided once a consultation has been availed, regardless of its duration or outcome.
In cases where customer's wallet balance is deducted due to technical or system error, but consultation does not take place at all, customer must inform Pranic Universe by email within 24 hours of such deduction. Such requests shall be considered only after internal verification.
Wallet balance is non-transferable and non-refundable.
In case of Reports, No refund if data provided by customer is incorrect. However, if customer mails within an hour of ordering report, we will consider changes.
Once report is delivered, no refund shall be made.
All eligible refunds shall be made within seven business days from receipt of request. Subject to bank/payment gateway processing time.
In case of double payment made by mistake against single order, one payment will be refunded.
All refunds will be made after deducting transaction charges levied by bank and/or payment gateway or any other charges borne by Pranic Universe.

Comprehensive Return & Cancellation Policy for Products

All printable products including Horoscope, Year Book, Janam Patri are non-returnable.
If customer found product in damaged/defective/broken condition, customer may apply for replacement or refund by mailing at support@pranicuniverse.com within two working days of delivery. No refund after expiry of two days.
All products must be returned in original condition along with bills and labels. Customer need to register dispute with images within 2 days.
Double payment - one payment refunded.
All refunds after deducting bank charges, shipping/courier charges, customs duty and any other charges borne by Pranic Universe, except when product is damaged/defective.

8. Member Behavior and Restrictions; Compliance with Laws

Your right to use Services is personal to You. You represent You are an individual and not a corporation. You agree not to resell or make any commercial use without express written consent. You are solely responsible for contents of Your transmissions. Your use is subject to all applicable local, state, national and international laws. You agree: (a) to comply with all Indian laws regarding transmission of technical data, (b) not to use Website for illegal purposes, (c) not to interfere or disrupt networks connected to Pranic Universe, (d) to comply with all applicable regulations of networks connected, (e) to comply with all applicable domestic and international laws. You will not use Pranic Universe for chain letters, junk mail, spamming. You agree not to transmit any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene material. You further agree not to transmit any material that encourages criminal offense or violates any law. Attempts to gain unauthorized access are prohibited.

(f) Prohibition on Using Website Content for Training AI Models: By accessing or using this website, you are expressly prohibited from utilizing any content, data, information, or materials available on this website for purpose of training or developing AI models or machine learning algorithms. This prohibition extends to any form of data extraction, scraping, copying, or downloading, whether automated or manual, with intent to use as training data. Violation may result in legal action including injunctive relief and monetary damages. Website reserves right to monitor and enforce compliance.

9. Blocking or Suspension of Users

(1) Right to Block or Restrict Access: The Company shall have absolute, unconditional, and unrestricted right, at its sole discretion, to block, restrict, suspend, or limit any User's access to Platform and/or Expert's services, without prior notice.
(2) No Liability: Under no circumstances shall Company be held liable for any loss, inconvenience, damage arising out of blocking, restriction, suspension.
(3) Company's Final Authority: Company shall retain sole, final, binding authority to review, affirm, modify, reject, or reinstate any action taken with respect to blocking.
(4) Permanent Deactivation: In event of repeated violations, misconduct, breach of Platform's policies, Company may permanently deactivate User's account.

10. No Warranty

YOU UNDERSTAND AND AGREE THAT: (A) SERVICES ARE PROVIDED "AS-IS" AND WITH ALL FAULTS. PRANIC UNIVERSE ASSUMES NO RESPONSIBILITY FOR AVAILABILITY, TIMELINESS, DELETIONS, MISDELIVERIES, OR FAILURES TO STORE COMMUNICATIONS; (B) IN PARTICULAR, PRANIC UNIVERSE MAY DELETE E-MAIL OR OTHER ACCOUNTS OR INFORMATION THEREIN IF ACCOUNT IS INACTIVE FOR MORE THAN 90 DAYS; (C) USE OF SERVICES IS AT YOUR SOLE RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA; (D) SERVICES ARE PROVIDED FOR SPIRITUAL / ENTERTAINMENT / GUIDANCE PURPOSES ONLY AND PRANIC UNIVERSE DISCLAIMS ALL WARRANTIES EXPRESS OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT AND MAKES NO WARRANTY REGARDING RESULTS THAT MAY BE OBTAINED, ACCURACY OR RELIABILITY OF CONTENT, GOODS OR SERVICES PURCHASED, OR TRANSACTIONS ENTERED INTO, AND MAKES NO WARRANTY THAT SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE.

11. Limitations of Liability

IN NO EVENT WILL PRANIC UNIVERSE OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS AND COST OF PROCUREMENT OF SUBSTITUTE GOODS. Liability arising out of: (A) Use or inability to use Services; (B) Any goods or services purchased; (C) Loss of, unauthorized access to, or alteration of User's transmissions. THE LIABILITY OF PRANIC UNIVERSE AND ITS SUPPLIERS TO YOU OR THIRD PARTIES IS LIMITED TO GREATER OF (A) AMOUNT OF FEES YOU PAY TO US IN 12 MONTHS PRIOR TO ACTION GIVING RISE TO LIABILITY, OR (B) $100 / Rs. 8,000.

12. Indemnification

You agree to indemnify, defend and hold harmless Pranic Universe and its parent, subsidiaries, affiliates, officers, directors, employees, suppliers, consultants and agents from any and all third party claims, liability, damages and/or costs (including attorneys fees) arising from Your use of Services, violation of Privacy Policy or Terms, or violation of any third party's rights, including infringement of IP.

13. Proprietary Rights to Content

You acknowledge that Content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in sponsor advertisements or distributed via email, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. You are not permitted to copy, use, reproduce, distribute, perform, display, or create derivative works from Content unless expressly authorized by Pranic Universe.

14. Notices

Except as otherwise stated, all notices to a party shall be in writing and shall be made via email or snail mail. Notice shall be deemed given 24 hours after email is sent, or 3 days after deposit in snail mail, to Member at address provided in Registration Data and to Pranic Universe at: Pranic Universe, Ludhiana, Punjab, India - 141008. Email: support@pranicuniverse.com

15. Arbitration; Injunctive Relief

Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be settled by binding arbitration in accordance with commercial arbitration rules in Indian Law. Arbitration conducted by single arbitrator selected in accordance with rules in Indian Law, and judgment on award may be entered in any court having jurisdiction. Notwithstanding, either party has right to seek interim relief from court of competent jurisdiction in Ludhiana in order to protect rights pending completion of arbitration, and both parties agree to submit to exclusive jurisdiction of courts of India and venue in Ludhiana, Punjab.

16. General Provisions

These Terms will be governed by and construed in accordance with laws of India without giving effect to choice of law principles. If for any reason a court finds any provision unenforceable, such provision shall be changed and interpreted so as to best accomplish objectives within limits of applicable law, and remainder will continue in full force. Headings are for reference only. Any waiver will be effective only if in writing and signed by Pranic Universe. These Terms constitute entire agreement between parties.

17. Usage of the Information

Information collected may be used for any purpose as permissible under applicable law including:

For providing personalized browsing experience. While guaranteeing anonymity, personal information may be used for research, improving marketing and promotional efforts, to analyse usage, improve content of Website, product offering and customizing layout.
You authorize us to contact you via email or phone or SMS.
With IP tracking details and Cookies data, Website will use it only for facilitating usage and provide personalized experience and sensitive information will not be provided to third party without consent.
All information collected including Personal Information, User Data may be retained for such period as necessary for compliance with statutory obligations, tax laws, evidentiary purposes, manage access and use of services, or resolution of disputes.
To ensure seamless experience, Website may use data collected through cookies, log file, device identifiers, location data to: remember information, provide custom content including advertising, monitor effectiveness, monitor aggregate metrics, diagnose technology problems, enhance service.
Website uses third-party analytics tools to measure traffic and usage trends. These tools collect information which is not personal or sensitive.

Additional Terms for Pranic Universe Consultation (Talk to Astrologer / Healer / Chat / Live)

YOU UNDERSTAND THAT WE ONLY PROVIDE A PLATFORM WHERE EXPERTS CAN GIVE ASTROLOGY / SPIRITUAL / PRANIC HEALING SERVICES TO USERS AND WE DO NOT HAVE ANY DIRECT, INDIRECT CONTROL OVER CONVERSATION HAPPENS BETWEEN EXPERT AND USERS. YOU USE SERVICES AT YOUR OWN RISK AND YOU WILL BE RESPONSIBLE FOR ANY LOSS, HARM INCURRED DUE TO SUCH CONVERSATION/RECOMMENDATION. IN NO CASE PRANIC UNIVERSE OR ANY OF ITS DIRECTORS/OFFICIALS WILL BE LIABLE.

WE DON'T MAKE ANY WARRANTIES ABOUT: (A) RECOMMENDATION PROVIDED THROUGH SERVICE; (B) SPECIFIC FEATURES OF SERVICE, OR ITS ACCURACY, RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS.

WEBSITE IS OFFERING SERVICES THROUGH DIVERSE PANEL OF EXPERTS DULY VERIFIED AND SUCH SERVICE PROVIDER MAY FROM TIME TO TIME MAKE RECOMMENDATIONS OF USING MANTRAS, YANTRAS, GEMSTONES OR OTHER REMEDIES. SUCH RECOMMENDATIONS ARE MADE IN GOOD FAITH AND WEBSITE MAKES NO WARRANTY THAT: (1) SERVICE WILL MEET YOUR REQUIREMENTS, (2) SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, (3) RESULTS WILL BE ACCURATE OR RELIABLE, (4) QUALITY OF PRODUCTS, SERVICES, INFORMATION PURCHASED WILL MEET YOUR EXPECTATIONS, (5) ERRORS IN SOFTWARE WILL BE CORRECTED. YOU ARE REQUIRED TO MAKE FULL DISCLOSURE ABOUT EMOTIONAL, MENTAL AND PHYSICAL STATE OF PERSON SEEKING ADVICE.

YOU WILL NOT EXCHANGE ANY PERSONAL CONTACT INFORMATION WITH ANY ASTROLOGER/CONSULTANT FOR OFFLINE PAYMENT OR IN-PERSONAL MEETINGS. YOU MUST NOT SHARE PERSONAL INFORMATION LIKE CONTACT NUMBERS, BANK ACCOUNTS, EMAIL, WEBSITES, SOCIAL MEDIA PROFILES. YOU ALSO DO NOT INDUCE EXPERTS FOR OFFLINE MEETINGS. PRANIC UNIVERSE WILL NOT BE RESPONSIBLE FOR ANY HARM OR LOSS DUE TO VIOLATION.

Pranic Universe Premium Membership / Cloud Plan Terms

Silver Cloud Plan Yearly Membership

Save upto 500 charts (Kundli) on Cloud
Ads Free
Free shipping on products only in India
Get 5% extra discount on all services
*Maximum Discount upto Rs.1500

Gold Cloud Plan Yearly Membership

Save Unlimited charts on Cloud
Ads Free
Free shipping on products only in India
Get 10% extra discount on all services
*Maximum Discount upto Rs.1500

Unlimited FREE delivery: As a Premium member, get unlimited FREE Delivery on products from Pranic Universe Shop in PAN India.

Other Limitations: We reserve right to accept or refuse membership in our discretion. We reserve right to change, add, remove features of Cloud Plan.

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