Ayurveda Terms & Conditions — Doctors & Users

Last updated: 13 September 2026

Last Amended: 13 September 2026

This Agreement governs your use of Pranic Universe Ayurveda Platform owned by Pranicverse. The Platform connects Users/Patients with verified Ayurvedic Doctors (BAMS / MD Ayurveda / MS Ayurveda) for online consultation via Chat, Audio, Video.

By registering as a Doctor or User, you agree to these Terms. This platform is NOT for medical emergencies. For emergency, visit nearest hospital. Ayurvedic consultation is complementary and does not replace modern emergency care.

Part A: Terms for Ayurvedic Doctors / Vaidya

1. Eligibility & Verification

Doctor must hold valid BAMS degree from recognized university and be registered with NCISM / State Ayurvedic Board / AYUSH. MD / MS Ayurveda preferred. Doctor must submit: Degree Certificate, Registration Certificate, Govt ID, Photo. Profile subject to approval by Pranic Universe. Any fake, misleading, incomplete information will lead to immediate deactivation, penalty Rs. 11,000 and legal action.

Minimum 2 years clinical experience required. Interns not allowed to provide paid consultation.

2. Duties Toward Patient / User

2.1: Provide true, accurate qualifications, specialization (Kayachikitsa, Panchakarma, Shalya etc.).
2.2: Take proper patient history, Nadi, Prakriti analysis based on information provided. Do not prescribe without adequate history.
2.3: Advice is for informational and Ayurvedic wellness purpose. Clearly inform patient that advice does not replace emergency allopathic care.
2.4: Do NOT prescribe Allopathic / English medicines, steroids, Schedule H/H1 drugs unless you hold valid additional qualification permitted by law. Prescribe only Ayurvedic classical medicines, proprietary Ayurvedic medicines, diet, lifestyle, yoga, Panchakarma recommendations.
2.5: Do NOT guarantee cure, do NOT advise gender selection, abortion, or any illegal practice.
2.6: Maintain patient confidentiality. Do NOT share patient case on social media without consent.
2.7: Do NOT ask for offline payment, personal contact, in-person meeting outside platform.
2.8: Treat patients with respect. No abusive, vulgar, discriminatory language. Violation: 7 days block + Rs. 11,000 fine.
2.9: Do NOT fraudulently increase call time. System monitors average consultation time.
2.10: Agree to rating & review system by users.

3. Duties Toward Platform

3.1: Services are exclusive in spirit. If found working on direct competitor platform using same profile/name during active hours, Pranic Universe may reduce revenue share or terminate.
3.2: Do not share login credentials.
3.3: Abide by pricing policy set by Pranic Universe. Platform may run offers/discounts for users, doctor's base fee remains as per domestic structure.
3.4: Must be available minimum 3 hours/day and 90 hours/month to retain Verified Badge. Failure: Rs. 11,000 fine + badge removal.
3.5: Attend promotional/free calls with same dedication as paid calls. Knowingly avoiding free calls: Rs. 11,000 fine.
3.6: All Chats/Calls recorded for quality, training, dispute resolution.
3.7: Platform can use doctor's name, photo, video, ratings for promotion.
3.8: No uploading of illegal, defamatory content.

4. Prescription & Panchakarma Guidelines

Doctor to provide e-prescription on Pranic Universe format only with: Doctor Name, Registration No, Qualification, Date, Patient Name, Age, Prakriti if assessed, Diagnosis (Ayurvedic), Diet (Pathya-Apathya), Lifestyle, Yoga, Medicines with dosage and Anupana, Panchakarma recommendation if needed with disclaimer that Panchakarma to be done only at authorized center under supervision.

No surgical procedures via online consultation. Shalya cases to be referred for in-person evaluation.

5. Payment, Fees & Penalties

5.1: Revenue share as agreed at onboarding. Example: 70% Doctor, 30% Platform (customizable). Platform deducts TDS as per Income Tax Act.
5.2: Maintenance charge Rs. 999/month if earning > Rs. 20,000/month.
5.3: Payment within 10 days of next month.
5.4: No payment for free/discounted consultations.
5.5: If patient charges back, no fee paid. If already paid, deducted from next payout.
5.6: Disputed consultation payment withheld till resolution. Platform's decision final.
5.7: Penalties: Fake qualification Rs. 11,000 + termination, Sharing personal contact Rs. 11,000, Harming platform reputation Rs. 11,000, Advising life-threatening remedy Rs. 1,00,000 + termination.
5.8: For re-activating Verified Badge: Rs. 11,000.

6. Termination

During first 3 months (Induction), resignation not allowed. If leave, penalty Rs. 1,00,000 towards training cost. After that, 30 days notice with 90 hours login mandatory. Failure: Rs. 51,000 penalty + forfeiture of earnings. After termination, cannot contact Pranic Universe patients directly. Legal action if violated. Jurisdiction: Ludhiana, Punjab.

Part B: Terms for Users / Patients

1. Acceptance & Eligibility

By using Pranic Universe Ayurveda, You agree to Terms. You must be 18+ or use under guidance of parent/guardian. Services are not for medical emergency. For chest pain, severe bleeding, difficulty breathing, high fever, poisoning - go to nearest hospital emergency. Our doctors provide Ayurvedic opinion based on info you provide.

2. Registration

Provide true name, age, gender, medical history, allergies, current medications. You are responsible for confidentiality of your account. Notify immediately of unauthorized use. Email: support@pranicuniverse.com

3. Nature of Ayurvedic Consultation

Ayurvedic consultation is based on Ayurvedic principles - Tridosha, Prakriti, Vikriti, Nadi, Agni. It is complementary wellness system. Not a replacement for modern emergency medicine. Doctors may suggest diet, lifestyle, dinacharya, ritucharya, yoga, herbs. Results vary person to person. No guarantee of cure. Always disclose full health status, pregnancy, chronic diseases, ongoing allopathic medicines.

4. User Duties & Restrictions

4.1: Provide accurate medical information. Wrong info = no refund.
4.2: Do NOT share personal contact info with doctor for offline payment/meeting. All payments via platform only.
4.3: Do NOT use platform for illegal purposes, self-harm, abortion, gender selection queries.
4.4: Do NOT record, publish consultation without consent.
4.5: Do NOT request allopathic medicines from Ayurvedic doctors.
4.6: One account per person. No reselling of services.
4.7: Respect doctors. Abusive language will lead to block without refund.

5. Prescription & Medicine Purchase

E-prescription provided is based on online consultation. Follow dosage as advised. For Panchakarma, Kshara Sutra, Agnikarma etc., visit authorized Ayurvedic center only. Pranic Universe is not liable for adverse reaction if you have undisclosed allergy, or you take medicines from outside source. Always check expiry, authenticity of medicines. Ayurvedic medicines to be taken under supervision.

6. Payment, Refund & Cancellation (Ayurveda)

Services:

Refund only if you mail support@pranicuniverse.com within 2 hours of payment AND no consultation availed.
No refund once consultation availed, regardless of duration or outcome or satisfaction.
Wallet balance non-refundable, non-transferable.
If wallet deducted due to technical error and consultation not happened, inform within 24 hours. After verification, refund/recredit.
Double payment: one refunded within 7 working days after deducting gateway charges.

Products (Ayurvedic Medicines/Oils):

Ayurvedic medicines are non-returnable due to nature of product, unless damaged/defective/wrong product delivered.
Report damaged/defective within 2 days of delivery with images at support@pranicuniverse.com
Must return in original sealed condition.
Refund after deducting shipping & gateway charges, except for damaged case.
No refund for medicines if you ordered wrong or provided wrong address.

7. Blocking / Suspension

Company has absolute right to block, restrict, suspend any User without prior notice if misuse, abusive behavior, fraud, violation of Terms. No liability for such action. Repeated violation = permanent deactivation.

8. Disclaimer & Limitation of Liability

Services provided "AS-IS". Pranic Universe is only a technology platform connecting doctors and users. It does NOT itself provide medical advice. We do not control conversation between doctor and user. We disclaim all warranties of merchantability, fitness, accuracy, reliability. Not liable for any indirect, incidental damages, loss of profits. Liability limited to fees paid in last 12 months or Rs. 8,000 whichever greater. Information is for wellness/education only.

9. Privacy & Data Usage

We collect Registration Data, health info you provide, consultation history, device info, cookies. Used for providing personalized experience, improving services, research (anonymized), contacting via email/SMS. Sensitive health info never shared with third party without consent except as required by law. Data retained as necessary for legal, tax, dispute resolution. You authorize us to contact you. Third-party analytics used in anonymized form. Do not use platform content for AI model training / scraping.

10. Arbitration & Jurisdiction

Any dispute shall be settled by binding arbitration by single arbitrator appointed by Pranic Universe as per Indian Law. Courts at Ludhiana, Punjab, India shall have exclusive jurisdiction. Address for notices: Pranic Universe, Ludhiana - 141008, Email: support@pranicuniverse.com

Additional Note: Pranic Universe Ayurveda doctors are required to follow Ministry of AYUSH Telemedicine Guidelines. Platform reserves right to update Terms. Continued use after 30 days of update = acceptance.

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