Community Guidelines & Live Streaming Rules

Last updated: 13 September 2026

1. Our Community Vision

Pranic Universe is a spiritual, positive community for Astrology, Ayurveda, Pranic Healing guidance. We aim to keep platform respectful, safe, authentic for Users and Experts. These guidelines apply to Chat, Call, Live Streaming, Reviews, Comments.

2. Respect & Behavior

Treat all Experts, Doctors, Users with respect. No abusive, vulgar, threatening, harassing, hate speech, caste/religion discriminatory language. No spamming, no repetitive messages. Any use of filthy language will lead to 7 days block + Rs. 11,000 fine for Experts and permanent block for Users without refund.

3. No Personal Information Sharing

Strictly prohibited: Sharing phone numbers, bank details, email, personal social media (Facebook, WhatsApp, Telegram, Instagram), website links for offline payment or meeting. If any Expert/User asks for offline contact, report immediately at support@pranicuniverse.com. Violation = Rs. 11,000 fine + deactivation + Verified Badge removal.

4. No Offline Transactions

All payments must be via Pranic Universe platform only. Do not induce for offline payment, UPI, direct bank transfer. Company not responsible for any loss due to offline transaction. Violation leads to permanent ban and legal action.

5. Live Streaming Rules

5.1: Expert must keep video ON and focused on face for majority duration. No proxy person allowed. Violation >10 mins/day = Rs. 1100/day fine + 10 days restriction.
5.2: No promoting other astrology/healing apps or experts outside platform. Fine Rs. 11,000 + deactivation.
5.3: No asking for donations in exchange for answers.
5.4: No adult, sexual, obscene, violent content.
5.5: Good internet required. Continuous poor network leads to temporary deactivation.
5.6: Treat all users in live with courtesy, do not decline free guidance when not in paid call.
5.7: Misuse of Live (illegal advice, life-threatening advice) = Rs. 51,000 penalty + permanent ban.

6. Prohibited Content

Do not upload/share: Illegal content, gender determination, gambling/betting advice, abortion, hate speech, defamation, copyrighted material without permission, virus/malware, personal data of others. No advice related to loss/danger of life (human/animal) - violation = Rs. 1,00,000 fine + ban.

7. Fake Reviews & Reputation Harm

Do not post fake reviews, negative reviews to harm platform or other experts. Do not disclose company policies publicly, do not post defamatory comments about company/employees. Violation = Rs. 11,000 fine + badge removal + legal action.

8. Penalties & Enforcement

Our compliance team reviews violations. Penalties: Warning, 3-7 days block, Verified Badge removal, Rs. 1,100 to Rs. 1,00,000 fine, earning forfeiture, permanent deactivation. For re-activating badge: Rs. 11,000. Company has absolute right to block without notice. Decision final.

9. Reporting Violations

If you see any violation, report immediately with screenshots, User ID, Date/Time at support@pranicuniverse.com / compliance@pranicuniverse.com. We will keep reporter confidential and act within 24-48 hours.

10. Changes to Guidelines

We may update guidelines anytime. Continued use after update = acceptance. Please check regularly.

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