Shipping & Delivery Policy

Last updated: 13 September 2026

1. Overview

Pranic Universe ships physical products - Astrological Reports (printed), Gemstones, Rudraksha, Yantras, Books, Ayurvedic Medicines, Oils, Herbal Products across India and select international locations. This policy covers shipping timelines, charges, tracking.

2. Processing Time

Orders processed within 24-48 working hours after payment confirmation. Printed Horoscope / Year Book: 2-3 working days for printing. Gemstones / Rudraksha energization: 1-2 working days extra. You will receive confirmation email/SMS with Order ID.

3. Shipping Timelines & Charges

Within India: Standard Delivery 4-7 working days, Express 2-4 days (where available). Free shipping on orders above Rs. 999 for Cloud Plan / Premium members, else Rs. 80-150 depending on weight/location. Remote areas (North East, J&K) may take 7-10 days.
International: 10-18 working days via DHL/Aramex. Shipping charges calculated at checkout based on weight and country. Customs duty/taxes borne by customer.

Working days = Monday to Saturday excluding public holidays.

4. Order Tracking

Once shipped, tracking ID and courier name shared via SMS/Email. Track on courier website. For any delay, email support@pranicuniverse.com with Order ID.

5. Address & Wrong Address

Please provide complete, correct address with PIN code and phone number. If courier returns due to wrong address, incomplete address, recipient not available after 3 attempts, you will bear re-shipping charges Rs. 100-200. No refund for wrong address provided by customer.

6. Damaged / Defective / Wrong Product

If product received in damaged, broken, defective condition or wrong item, report within 2 working days of delivery with clear photos and unboxing video at support@pranicuniverse.com. We will arrange replacement or refund after verification. Product must be returned in original condition with bills. No return for correctly delivered Ayurvedic medicines due to hygiene, unless damaged/expired/wrong.

7. Non-Delivery / Lost Parcel

If order not delivered within 10 working days (India) / 25 days (International) from shipping date, contact us. We will check with courier. If confirmed lost, we will reship free or refund full amount (after deducting gateway charges if applicable).

8. International Shipping Restrictions

Some Ayurvedic medicines containing certain herbs may be restricted in some countries. It is customer's responsibility to check import rules. We are not liable for customs seizure. No refund for customs issues.

9. Cancellation Before Shipping

If you want to cancel physical product order, email within 12 hours of ordering and before shipping. Once shipped, cancellation not possible, only return as per Refund Policy for eligible products.

View all policies