Refund, Cancellation & Wallet Policy

Last updated: 13 September 2026

1. Overview

At Pranic Universe, we provide digital services (Chat/Call with Astrologer, Healer, Ayurvedic Doctor, Reports, Live) and physical products (Gemstones, Yantras, Rudraksha, Books, Ayurvedic Medicines, Oils). This policy explains refund, cancellation and wallet rules. Please read carefully.

2. Consultation Services - Chat / Call / Video

2.1: Refund considered ONLY if you email support@pranicuniverse.com within 2 hours of payment AND consultation not availed at all.
2.2: Once consultation is availed (even for 10 seconds), NO REFUND, regardless of satisfaction, duration, or outcome.
2.3: If wallet deducted due to technical error and consultation did not connect, inform within 24 hours. After internal verification (call logs), amount will be re-credited to wallet within 48 hours.
2.4: No refund for free minutes, promotional offers, coupons, discounts.
2.5: Disputed consultation (wrong prediction, dissatisfaction) - platform may at its discretion offer partial re-credit, no cash refund. Decision of Pranic Universe final.

3. Reports - Kundli, Year Book, Match Making

3.1: If birth data incorrect provided by you, no refund. However if you inform within 1 hour of ordering, we will correct and regenerate free.
3.2: Once report is generated and delivered to email/account, no refund.
3.3: Delay in delivery due to technical reason: we will deliver within 24 hours, no refund.

4. Wallet Balance

Wallet balance is NON-REFUNDABLE and NON-TRANSFERABLE. Can only be used for services on Pranic Universe platform. No cash withdrawal. Wallet expires after 365 days of inactivity.

5. Double Payment & Failed Transactions

If double payment deducted for same order, one payment will be refunded automatically within 7 working days after deducting payment gateway charges (approx 2-3%). You must email with transaction IDs. If payment deducted but order not confirmed, amount re-credited to source within 5-7 bank working days.

6. Physical Products - Gemstones, Yantras, Rudraksha, Books, Ayurvedic Products

6.1: All printable products like Brihat Horoscope, Year Book, Janam Patri are NON-RETURNABLE.
6.2: Gemstones, Rudraksha, Yantras - return only if damaged, defective, wrong item. Must report within 2 working days of delivery with unboxing video and photos at support@pranicuniverse.com
6.3: Ayurvedic medicines / oils / herbal products - NON-RETURNABLE due to hygiene and nature, except if damaged, expired, wrong product delivered. Must be in original sealed pack.
6.4: All returns must be in original condition with bills, labels, packaging.
6.5: Refund after deducting shipping charges (both sides), gateway charges, customs duty, except when product is damaged/defective.
6.6: Replacement will be shipped after we receive returned product and QC passes. Refund processed within 7 working days after receiving product.

7. Shipping Charges & Deductions

All refunds made after deducting transaction charges levied by bank/payment gateway (2-3%) and shipping/courier charges if applicable. If refund due to our mistake (damaged product), no deduction.

8. How to Request Refund

Email to support@pranicuniverse.com with: Order ID, Registered Phone/Email, Reason, Screenshots/Images. We will acknowledge in 24 hours and resolve in 7 working days. For consultation issues, mention Expert name, date, time, call/chat ID.

9. Cancellation by Company

We reserve right to cancel any order/service if fraud suspected, wrong pricing, stock unavailable, or user violates Terms. Full refund will be issued in such case after deductions if applicable.

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